Returns

Apparel & Jewellery:

We want you to love what you ordered. If something isn’t right, we’ll do our best to help.

Returns and exchanges are accepted within 14 days of delivery. Items must be unworn, unwashed and in original condition.

We offer exchanges or store credit only - no refunds on change of mind purchases. No returns on earrings for hygiene reasons.

Return shipping is at the cost of the customer.

To start a return, contact us at hello@bigkahunaz.com.au before sending anything back.

Sale items are final sale and cannot be returned or exchanged.

For all e-bike return information - see our 30 Day Ride Guarantee & Warranty Page