30-Day Ride Guarantee & Warranty
We’re riders too, so we get it — your e-bike should always feel like freedom, fun, and coastal vibes. If something’s not right, we’ll work with you to make it fair, clear, and stress-free.
🚲 30-Day Ride Guarantee
When does it apply?
- Bike has under 50km total ride distance
- Returned in as-new condition with all packaging, parts & accessories
- Proof of purchase provided
What’s not covered?
- Extensive use beyond test rides
- Damage from misuse, neglect, or poor storage
- Modifications or unauthorised repairs
- Sale, clearance or custom bikes (unless faulty under ACL)
Refunds & Fees
- Refunds issued minus;
- Shipping costs (to and from you) & with a 20% reduction in the purchase price (to cover the usage of the bike)
- Refunds processed within 7–10 business days once inspected & approved
- All refunds are approved solely at the discretion and confirmation of the business owners
How do I make a return?
- Contact us at big.kahunaz.gc@gmail.com within 30 days
- We’ll confirm eligibility & send instructions
- Safely re-pack your bike
- Refund processed once inspected
⚡️ Big Kahunaz Warranty
How long is the warranty?
- Frame – 2 years
- Battery – 1 year
- Motor & electrical components – 1 year
- Other parts (brakes, gears, wheels, etc.) – 6 months
What’s covered?
- Manufacturing or material defects
- Faulty electrical components (battery, motor, display, controller, wiring)
- Structural frame issues under normal riding
What’s not covered?
- Normal wear & tear (tyres, tubes, chains, brake pads, grips, etc.)
- Damage from misuse, accidents, or poor storage
- Water damage, rust, or corrosion
- Cosmetic scratches, fading or chips
- Commercial use (hire, delivery services) unless agreed in writing
How do I make a warranty claim?
- Contact us at big.kahunaz.gc@gmail.com with proof of purchase
- Share photos/videos or bring bike for inspection
- We’ll repair or replace defective parts or bike if approved
- Return shipping covered by customer.