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30-Day Ride Guarantee & Warranty

We’re riders too, so we get it - your e-bike should always feel like freedom, fun, and coastal vibes. If something’s not right, we’ll work with you to make it fair, clear, and stress-free.

30-Day Ride Guarantee

    • Bike has under 50km total ride distance
    • Returned in as-new condition with all packaging, parts & accessories
    • Proof of purchase provided

    • Extensive use beyond test rides
    • Damage from misuse, neglect, or poor storage
    • Modifications or unauthorised repairs
    • Sale, clearance or custom bikes (unless faulty under ACL)

    • Refunds issued minus;
    • Shipping costs (to and from you) & with a 20% reduction in the purchase price (to cover the usage of the bike)
    • Refunds processed within 7–10 business days once inspected & approved
    • All refunds are approved solely at the discretion and confirmation of the business owners

    1. Contact us at big.kahunaz.gc@gmail.com within 30 days
    2. We’ll confirm eligibility & send instructions
    3. Safely re-pack your bike
    4. Refund processed once inspected

Big Kahunaz Warranty

    • Frame – 2 years
    • Battery – 1 year
    • Motor & electrical components – 1 year
    • Other parts (brakes, gears, wheels, etc.) – 6 months

    • Manufacturing or material defects
    • Faulty electrical components (battery, motor, display, controller, wiring)
    • Structural frame issues under normal riding

    • Normal wear & tear (tyres, tubes, chains, brake pads, grips, etc.)
    • Damage from misuse, accidents, or poor storage
    • Water damage, rust, or corrosion
    • Cosmetic scratches, fading or chips
    • Commercial use (hire, delivery services) unless agreed in writing

    1. Contact us at big.kahunaz.gc@gmail.com with proof of purchase
    2. Share photos/videos or bring bike for inspection
    3. We’ll repair or replace defective parts or bike if approved
    4. Return shipping covered by the customer.